Prepared Hero VIP FAQ
Link: https://vip.preparedhero.com/
1. What is the cost and billing cycle for the VIP Membership?
The VIP Membership is free for the first 30 days, then $29.99/month until canceled. Billing is monthly and continues indefinitely unless paused or canceled.
2. Do VIP members receive early access to new products?
Yes! VIP members get early access to upcoming product launches. This is managed through special email and SMS notifications sent to VIP segments.
3. Can VIP discounts be combined with other promotions, sales, or coupons?
No. VIP discounts cannot be combined with any other promotions, discounts, or coupon codes.
4. What VIP discounts are currently available?
VIP members receive an automatic 40% discount on all eligible products in the VIP store.
Shop here: https://vip.preparedhero.com
5. Is there a limit to how many discounted VIP items I can purchase?
No, there is no purchase limit at this time.
6. Is there a refund policy for returned VIP items?
Yes. Returns and refunds for VIP purchases follow our standard corporate refund policy.
7. Is there a dedicated portal where I can manage my VIP membership?
Yes! You can access your perks, track orders, and more at:
👉 vip.preparedhero.com
8. Can VIP memberships be gifted or shared with others?
No. VIP memberships are non-transferable and cannot be gifted or shared.
9. What happens if a giveaway prize is lost in shipping?
We will reship the prize once all necessary corrective measures are completed.
10. Can I pause my VIP membership?
Yes, you can pause your membership for up to 90 days (3 months).
11. Is the VIP subscription ongoing?
Yes, the subscription is billed monthly until canceled or paused.
12. Can I cancel my VIP membership at any time?
Yes! You can cancel at any time. Once canceled, all VIP benefits will be immediately removed.
13. How do I update my shipping address for a VIP order?
Just like regular orders, updates can be made via the VIP store portal:
https://admin.shopify.com/store/prepared-hero-vip
14. What happens if I never receive my VIP order or giveaway prize?
Please reach out to our support team—we’ll make it right and ensure you receive your order or prize.