Welcome to Our Help Site

• Products Warranty

• Prepared Hero VIP FAQ
• Checkout Champ Order Management Walkthrough video. Prepared Hero VIP
• Customer Service Tutorial Prepared Hero VIP
• Locate a Customer Record Prepared Hero VIP
• Continuity Purchase Profile Prepared Hero VIP
• Refund/Void a Transaction Prepared Hero VIP
• Cancel an Order Prepared Hero VIP

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• Hero Choking Rescue Device Info/SKU
• Hero Choking Rescue Device Size/Measures/Weight
• Hero Choking Rescue Device User Manual
• Hero Choking Rescue Device Materials
• Hero Choking Rescue Device Certifications
• How to use the Hero Choking Rescue Device
• Hero Choking Rescue Device General Warnings / FAQ

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• Hero Flame Shield General Info/SKU
• Hero Flame Shield Size/Measures/Weight
• How to use the Hero Flame Shield?
• Hero Flame Shield Materials
• Can you get the Hero Flame Shield on a plane?
• Hero Fire Cape Certifications
• Hero Flame Shield is it reusable?

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• Pepper Spray Max Info/SKU
• Pepper Spray Max Certifications/Compliant
• Pepper Spray Max Size/Measures/Weight
• Pepper Spray Max Composition information / Ingredients
• Pepper Spray Max Laws Restrictions (by State)
• Pepper Spray Max First Aid Measures
• Pepper Spray Max for bears/animals

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• Emergency Fire Blanket General Info/SKU
• Emergency Fire Blanket Size/Measures/Weight
• Can you get the Emergency Fire Blanket on a plane?
• How to use the Emergency Fire Blanket?
• Emergency Fire Blanket Fiberglass
• Are there PFOA/PFAS on the Emergency Fire Blanket?
• Emergency Fire Blanket or Fire extinguisher?

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• Fire Blanket Hook General Info/SKU
• Fire Blanket Hook Weight/Dimensions
• Fire Blanket Hook Strength
• Where to use the Fire Blanket Hook?
• Why is the Fire Blanket Hook sold separately?

• XL Emergency Fire Blanket General Info/SKU
• XL Emergency Fire Blanket Size/Measures/Weight
• XL Emergency Fire Blanket or regular Emergency Fire Blanket

• Hero Fire Blanket General Info/SKU
• Hero Fire Blanket Size/Measures/Weight
• Hero Fire Blanket and Regular Fire Blanket Differences
• Hero Fire Blanket Fiberglass

• Hero Survival Poncho General Info/SKU
• What is the Hero Survival Poncho?
• Hero Survival Poncho Specifications/Material
• Hero Survival Poncho Size/Measures/Weight

• Hero Fire Spray General Info/SKU
• Hero Fire Spray Size/Measures/Weight
• What is the Hero Fire Spray?
• How/where to use the Hero Fire Spray
• Hero Fire Spray Fire Class Rating
• Hero Fire Spray Expiration Date
• Is the Hero Fire Spray reusable?

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• Vapor Clean Fire Spray General Info/SKU
• Vapor Clean Fire Spray Size/Measures/Weight
• How/Where to use the Vapor Clean Fire Spray?
• Vapor Clean Fire Spray Composition information / Ingredients
• Vapor Clean Fire Spray Shelf life / Storage Temperature
• Vapor Clean Fire Spray Effective against
• Vapor Clean Fire Spray Expiration Date

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• Fireproof Bag General Info/SKU
• Fireproof Bag Size/Measures/Weight
• Fireproof Bag Materials / What is it made of?
• Fireproof Bag Reusable

• Hero Privacy Pen General Info/SKU
• Hero Privacy Pen new version (T66)
• Hero Privacy Pen Size/Measures/Weight
• Hero Privacy Pen Settings
• What is the Hero Privacy Pen?
• Hero Privacy Pen Manual
• Hero Privacy Pen Signal range

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• Hero Defense Alarm General Info/SKU
• Hero Defense Alarm Size/Measures/Weight
• How to use the Hero Defense Alarm?
• Hero Defense Alarm Battery Duration
• How bright is the Hero Defense Alarm LED light in lumens?
• Is the Hero Defense Alarm battery removable/can be replaced?
• What is included in the Hero Defense Alarm package?

• Fire Protection Gloves General Info/SKU
• Fire Protection Gloves Weight/Dimensions
• Fire Protection Gloves fire resistance range
• Are the Fire Protection Gloves Washable? / How to clean?
• Are the Fire Protection Gloves food-safe?
• Fire Protection Gloves Materials

• Hero Survival Bag General Info/SKU
• Hero Survival Bag Size/Measures/Weight
• How does the Hero Survival Bag work?
• Hero Survival Bag Heading temperature.
• Can the Hero Survival Bag be refolded?
• Is it breathable inside the Hero Survival Bag?
• Is the Hero Survival Bag Fireproof?

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• Smoke Mask General Info
• Smoke Mask Size/Weight
• Is the Smoke Mask reusable?
• Is the Smoke Mask adjustable?
• Smoke Mask materials/ What is it made of?
• Where to store the Smoke Mask?
• Smoke Mask Certifications (work in progress)

See all articles in Smoke Mask (permanently out of stock) →

• Dry Stop Fire Spray General Info/SKU
• Dry Stop Fire Spray Size/Measures/Weight
• What is the Dry Stop Fire Spray?
• How/where to use the Dry Stop Fire Spray?
• Dry Stop Fire Spray Composition information / Ingredients
• Dry Stop Fire Spray Shelf life / Storage Temperature
• Dry Stop Fire Spray Certifications/Compliant

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